Goodwill Bins in Dallas

"This place use to be good until upper management got greedy and start overcharging for stuff that they get for free. I spoke to some of the workers and they told me that they were shock too about the higher prices. They told me the higher prices per pound didn’t mean that they would get a raise, because they didn’t! These items are donated for free, so how do you go from 1.79 to 2.89 within one week for clothing and 1.39 per book or media 1.49 per linen and so on. These are donated items. Let me tell you where the money is going and why, answer: Corporate Greed!!! I know prices are up everywhere, but again these items are donated! So there is No Need for goodwill outlet to raise their prices! They get these items for free! You have employees working extremely hard to bring out items for us and Goodwill pays these people pennies to work, even in extreme heat! (Pay those employees better wages!) Give those employees a bonus, encourage and contribute to those who want to go back to school! Use some of that money towards your employees! Pay Forward! So where is that extra money going Goodwill? Not to the employees, there is no update on those filthy bathrooms, no update to get a working AC! There is NO working AC so expect to be miserable during Summer/Fall Months from May to October when shopping there. I’ve been going there for over three years and they have never had working air condition! *Bring your toilet paper (cause they don’t have none) if you dare step into one of those Scary bathrooms!*. Goodwill be better! Note: pretty sure Goodwill will not respond to my post. That’s ok! But people need to know how Dallas goodwill outlet operates! Part 2 11/19/2025 Update!! Nothing have changed! Bathrooms still Nasty, No toilet paper! Still have to ask counter for some! They charging $1.39 per book even if it’s a child’s book only have eight pages in there. Goodwill Bins in Dallas charge so much money for a book! And Austin Texas Goodwill outlets books are 4 for a 1.00. Goodwill outlet stores in Houston Texas book prices are 3 for 1.00. The clothing, shoes, linens, and purses are all included together for 1.99 per pound as long as it is 50lbs or more, other than that it is 2.49 but it includes all the above! In Houston, If you buy a piece of clothing and it is 1/2 pound then you pay 1/2 pound. Just like it should be but goodwill outlet in Dallas if you buy a piece of clothing item and it’s 1/2 a pound they have to round it off so you have to pay entire pound for 1/2 of the clothing. Now, do you think that’s fair? Goodwill outlet in Dallas have a lot to learn! They need to go around to different Goodwill outlet locations from San Antonio Austin to Houston and see how they operate! For example, Houston goodwill outlets are on a next level compared to Dallas outlet! Houston outlet store is cleaner, they have a better variety of items! They don’t rush you when in the store, they are very helpful, friendly, and they make your shopping experience pleasant! They close at 8 pm and put new items out until 7:45pm.they don’t rush you out the store even if it is past clothing time! Their prices are better, they are trying to get rid of stuff and not keep it like Dallas! Houston outlet prices are better and cheaper! Items don’t sit! In Dallas, since prices of items are much higher, items sit there! For instance , glass and glass wear .79 per pound in Dallas, well nobody buying that cause it’s too high! I literally saw them take the glass ware that don’t sell and dump them in a large bin, ( breaking and shattering) and brought to the dumpster! So instead of lowering the prices so more people could buy it, they rather keep the price high, sell less, while they contribute to the massive landfill! Goodwill outlet need to lower prices, stop rounding stuff off when it’s not a pound, they better quality items , stop rushing people, get better customer service! Oh, and by all means clean that nasty bathroom!!! Thanks goodwill outlet in Dallas! Y’all are 1 of a kind!! Again management will not respond!"

"The Dallas bins have went from one of the best, to probably the absolute worst. Do not travel to come here and think you’ll have a positive experience. A business who gets product for free has greedily doubled their price. I encourage everyone to contact goodwill corporate and let them know your feelings. Whoever is running this outlet needs to be corrected and find another line of employment. Looking at the reviews over the last couple of months should tell anyone with common sense that this wasn’t the best decision…Saying that you’re keeping prices as reasonable as you can is nothing but a slap in a competent persons face and is laughable. Is there anyone in management with critical thinking skills employed still?"

"This place was a dream of treasure for a really good deal. Now suddenly the things I want to look for like hats and such are no longer sold by the pound. Everything is a set price per each item no matter what the condition. Total outrage and disappointment. They need to stop letting people have like 5 carts each too as they camp there all day and nobody else can get one."

"Don't plan on coming to this location if you have children. No one is allowed in under 16. There is no explanation of any kind, and does not say it anywhere except the door. I even asked for an explanation why and didn't get an answer. Not this way at other locations. Great customer service....not. I wouldn't even give this location my money in the retail side because of the outlet side "rules." Guess maybe I should have looked at other Google reviews before making the trip out here. That's fine. I'll go spend my money somewhere else. Head to Fort Worth's location. Great, well trained courteous employees and a nice facility, where they allow children. Poor business model and example by the management of the Dallas location for punishing the many for the actions of a few."