Goodwill Bins in Austin

"Great place for treasure hunting. If you’re not experienced at Goodwill Outlets…. then do research on other reviews, ask friends, or get an employee to guide you through. You don’t want to get in the way of the land rush when they bring out new bins. Wear gloves and be careful. That said, there’s some treasures here for a very low price (priced by weight). Great people watching. Huge amount of clothes, lots of books."

"This ISN’T your regular Goodwill—one of the “regulars” explained to me it’s like a SUPER store where items are acquired from the smaller stores and sold by the pound(s). Some aren’t glad more individuals have found this place but the store ecosystem seems to run smoothly regardless. As some others have mentioned they do have a cart issue. The “regulars” sit along the side walls hoarding shopping carts or furniture made for sales. As they aggressively rummage through the bins they throw items hence breaking glass, plates or storage items (sterile drawers, hangers, etc.) I would HIGHLY suggest wearing gloves as some items get wet from gels/drinks or unknown materials. I love the glass deal they have as I’m furnishing some dishes on a “love project”. Also, heard from one of the workers (he was talking to some of the upper management I presume) that they get a lot of request for different organizations/companies about supplying ceramics/dishes/bigger appliances for their rage rooms. On the 2 occasions I’ve been here all the workers are polite. Don’t know the cashier name but she’s a short dark skin woman wears glasses—even with the chaos of regulars and some hasty newbies she worn a smile and assisted all gracefully. Some customers are pushy as they go for their “deal” so be cognizant this isn’t for the hesitant/timid!"

"An okay haul but these bins were a little ridiculous. Although super cheap by the pound, the place was overrun with people and workers constantly yelling and fighting with people. Kids stumbling around the place. Not to mention the whole place stunk. You do what you gotta do for cheap stuff"

"Dear Goodwill Management, I am writing to share my recent experience at the Goodwill Outlet in Austin, Texas, which stands in stark contrast to the positive encounters I have had at other Goodwill locations across North and South Carolina, as well as Florida. My visit to the Austin outlet initially seemed promising, given the abundant selection and the quality items I found. Unfortunately, my experience was marred by the behavior of the staff on duty that day. The employees exhibited an alarming level of discourtesy and aggression towards customers, which included yelling, and in my case, an unwarranted invasion of privacy. While I was taking a moment to rest, I noticed employees surreptitiously observing me from over my shoulder, scrutinizing the content I was viewing on my phone. They then confronted me in a highly aggressive manner, insisting I delete a photo I had taken. They remained by my side until I complied with their demand. Although I adhered to their instructions, the photo had already been backed up to my cloud storage, rendering their abrasive approach unnecessary. I understand the importance of adhering to store policies, including those regarding photography and videography. However, I firmly believe that a simple, kindly delivered reminder of such policies would have been sufficient and far more appropriate. The use of rude and aggressive tactics was unwarranted and detracted significantly from my shopping experience. I hope this feedback is received in the spirit of constructive criticism, with the aim of improving the customer service provided at your outlets. It is my belief that fostering an environment of respect and courtesy will greatly enhance the shopping experience for all Goodwill patrons. I will add that we went to the North outlet the next day & the employees there were extremely nice & chill unlike the multiple staff at this location."

"Great place if you like to dig for treasures in the bins! I can easily spend 4 hours in here and feel like I've been there for 1 hour. You will find something for everyone. Books, jewelry, dishes, blankets and sheets, car mats and wiper blades, shoes, jackets, furniture, well you get the idea, I won't list anymore lol but the list goes on and on. You pay by the pound for clothing and large items are usually a set price like $4.99 or something reasonable like that. You will always get a good deal here. The staff ladies at the registers are super nice and welcoming, always greeting you with a smile and kind word. If you are on a budget, this is the place to go."

"This place is crazy wild. I have never been to any place like it in my life. I enjoyed my time there and found a few treasures but the people there were rude and breaking things purposely. Prices are by the pound and differ by the weight amount you have. The more you buy the cheaper it gets."

"This location is just like the one in South Austin it also shows favouritism to resellers. Rather than making sure that all customers have shopping cart availability they allow the resellers to take and fill up shopping carts line them up along a backwall and do nothing about the fac that they have other customers in the building. This should not be allowed. One shopping cart per family is what it should be. There should not Is the shopping cart stacked along a wall full of merchandise. If these people really want the merchandise they should be purchasing it and taking it to their vehicle. By allowing the reseller to keep shopping carts you make them unavailable to others. You then have customers who much carry their items in their arms. This is not fair. The management of this location should stop this immediately. Stop allowing resellers to take over the store. I was highly disappointed in this location. The location in Hillsboro Oregon was way more organized. Books, we're kept separate as we're shoes and clothing. Glassware of handled better as well. Not being able to get a shopping cart was just the icing on the cake. Shame on management for not controlling the store better. Also there was no social distancing. When new bins are brought out the resellers rush them so you end up with 3 or more people at one bin. There should be one person per bin to be able to maintain social distancing. If rules are enforced then shopping is safer for all. ********They have a sign up that says only 2 carts however they aren't enforcing it. Wow."

"Great place to spend time looking for treasures. I highly recommend bringing a mask and work gloves, as there is often broken glass and other materials in the bins. I would also bring a large shopping bag. Loved that there were three checkers today, so the line to leave went quickly. I would have given 5 stars had the women's bathroom had soap. One of the sinks was also broken. Your items are priced by weight, so it's always cheap. I didn't see a handicap accessible ramp from the curb, but there may be another entrance."