Goodwill Bins in North Charleston

"It's a typical Goodwill. I was a bit frustrated in the lack of labeling for price. For example, I looked at their books. There was no sign stating specific books were a specific cost. I saw no book with a sticker with a price. I went to the register to ask how they were priced and was told they were all the same price. I asked if that was the case with all sizes. I was told that was correct. So I found a few books and went to pay. The first question out if the cashier's mouth was doi you have any children's books. I asked why, I thought they were all the same price. She said no. This was THE SAME girl. This was maybe 5 minutes prior to checking out. I felt like she could have just made up whatever price she felt like giving me. I did not appreciate that moment."

"I’m very impressed by this good Will shop that has the best prices as well as a very organized book set up and clothing racks. I got a lot of children books for less than $2 each and nice shoes for $8. Nice to support charity, reduce consumer waste by buying on line or in a shop ie boxes plastic bags etc. 5 star experience!!!!!"

"Beware!! , Colin cashier today made me round my account for 0.73. I have worked at Goodwill and that is not allowed, they always have to ask before collecting.... all things are donated, so because this person charges without asking.... and I imagine he is the one who has the most rounds in his name in closing... please take care of this type of person.... goodwill does not pay taxes, so why should we pay extra for a $4.88 a piece shirt? He has to do that to all customers!! My husband paid for some books for my daughter and I went. COLIN saw me, and he don't charge the round up"

"To Whom It May Concern, I recently visited the Palmetto Goodwill store in Charleston, South Carolina, located adjacent to the corporate office. Unfortunately, my experience was disappointing and left me questioning the level of care and oversight being applied to this location. Upon arrival, I was immediately struck by the condition of the exterior. The building appeared neglected, with layers of dirt and grime suggesting it hadn’t been pressure washed or properly cleaned in years. The lack of attention to the outside of the facility set the tone for what I would find inside. The entrance door was filthy and clearly hadn’t been wiped down in some time, and the trash can near the entrance was full and overflowing—something that creates a poor first impression and raises concerns about basic maintenance. Once inside, I was greeted kindly by the cashier and another gentleman near the front, both of whom were pleasant and professional. However, the positive customer service was overshadowed by the condition of the store itself. The shelves and racks were filled with low-quality, heavily worn, or damaged items—particularly in the men’s clothing section, which lacked any sort of organization or decent selection. I could not find a designated area for men’s shoes at all. The store as a whole felt neglected, disorganized, and uninspired—as though it lacked any sense of pride or care in its presentation or offerings. What struck me most, though, was the irony of this store being located right next to the multi-story corporate headquarters, which had a full parking lot—clearly indicating daily activity. And yet, despite this proximity, no effort seems to be made to ensure that the adjacent retail space is kept clean, welcoming, or even functional. It’s concerning that those who oversee operations at the highest level appear to walk past this building every day without taking notice of or action on its condition. As someone familiar with Charleston, I find it hard to believe that quality donations aren’t being received regularly. This raises further questions about whether higher-quality items are being diverted elsewhere, or simply not reaching the floor. In a city this size, the store’s poor condition and stock just don’t make sense. I write this letter not to criticize for the sake of complaint, but in the hope that someone will take these observations seriously and initiate meaningful improvements. A clean, well-run Goodwill store can be a beacon of opportunity for the community it serves. This location has the potential—but it desperately needs attention."