Goodwill Bins in Alabama

"This Goodwill outlet is a scam. I have frequently donated at this goodwill and never donated broken item. They get free donations for everything and still sell those items for expensive price. The sell broken items to you and won’t even let you return it or offer exchange or refund even when you have bought them for expensive price because of their dubious policy. I have gotten expensive items at goodwill and went home only to find out it it’s broken. They don’t scrutinize the donated items to see if it’s broken or bad, all they care is to sell it and make money. It’s currently also a dumping ground for people and goodwill will just sell those things no matter how bad they are. I bought vacuum cleaner and clipper on to get home and they were broken. This is not the first time it’s happening to me Give me back my money, or give me a good item.I feel scammed !"

"My wife and I came in today and I'm a confused on a few things. Correct me if I'm wrong. But aren't all the rotations supposed to be done? Meaning the clothes, shoes, books should be rotated as NEW and not half done. Meaning only taking out half of the items( shoes, purses etc books and sometimes clothes) and so call adding the new on top of the old. We are not the only customers that notices the difference. Now I must add this only happens when as I was told David works alone. Today all of the clothes rotations weren't done. To my knowledge only one shoe rotation was done. And the books were half done. The cashier stated he said he had done them but I know it wasn't true because I visited yesterday. The other worker Monica works EXCELLENT even when she's alone. The only negative part is she shows favoritism towards certain people. And it's obvious. I was told they are buying her lunch for shoes which I thought was hilarious. All I know if you come after 3 you will get the best of the best maybe. Her and husband grabs like it's a race. They have 2-3 bins full how is that possible? And no they don't even buy them all. So we the customers sit and wait to see what they put back. Is that fair? Also can who ever that is in management help the employees with discipline in the store. You have kids running around as if it's a playground. And can we please have the buggy's back !!!"

"Who ever is over this establishment doesn't care about this store itself at all. I have personally made several complaints to all the managers from John, Ed, Jeff and Amber. I even emailed as they say to the cooperate. I and a few others even stopped coming to this location because nothing was changing and yet still haven't. I recently came back about 2 months ago with my mom and wasn't pleased at all. My mom was trying to look at a pair of shoes and this lady by the name of Rosa snatched it out of my mom hands. Yes we exchanged words. Her and her boyfriend Jose always cause some commotion in this store. And NOTHING has been done about it. ( I asked a familiar customer did she know their names ). I was told they have had several complaints from everything that I'm stating and warnings but yet they are still allowed in this store. They push their way through the doors in the morning RUNNING. I've seen them deliberately hold items away from other customers just to be mean towards them. 3 years ago Jose even had a knife and slashed a pair of shoes to keep this customer from getting it. And you mean to tell me that's okay? A weapon. And not to mention they have been caught stealing numerous of times. The management is definitely aware of their behavior. What does it really take for them to be banned from this location? Also It's sad to see the employee's can't do their job due to the customers NOT abiding by the RULES. The accessories bin, shoe bin, clothes bin and etc the employees can't even push them on the floor in its place or secure it before they raid it. Other bin locations has a rule to where you stand behind a line until its secured or the items are placed for proper sale. At this location ( Greensprings) I've seen people get hit, pushed, and even hit with the bin. And this happens at every rotation. And not to mention AGAIN you have 2 particular customers that just takes over. And speaks rudely towards the employees and customers. But in Spanish. I personally speak Spanish so I understand them although I'm Caucasian. I have had a few conversations with them just hear what they have to say and its all negative. The harassment they do to the employees is just pathetic. It's 3 employees they are really targeting and I wanted to let them know it but I don't want to cause confusion because I don't know how they would react. These employees are actually nice and helpful from my encounters. What's more important your employees or the customer's that's causing issues ? This is the most laid back bin but the most unorganized bin I've been too. Atleast the customer's abide by the rules at the others. I enjoy coming here because it's it's closer to home and for my mom outing but I wish things would change and certain customers who disrupts the environment wouldn't be allowed. I took this time out to hopefully get this message to someone who would make a difference. Time will tell."

"We went today and had a great experience. At the front is an actual Goodwill store. Then for the outlet/ bins part of Goodwill you drive around to the back of the building. The staff was so nice and very helpful while we were shopping at the store. The outlet was overall clean and smaller than some of the other places we have been. However not saying anything negative about that just noticed. The staff and shoppers at this outlet were both helpful and polite. We have been at outlets before where you might get elbowed in the face. Not here a nice relaxed setting. We will definitely go back."

"Hi, can anyone tell me if the Goodwill outlet is open at this location yet?... where they sell by the pound... I went two months ago but only the retail store was open... Can someone please answer my question? Thank you very much"

"Outlet: Found nice stuff...you have to be willing to dig, but I am! However, was very put off by the gal working the register today Thurs...she had people waiting in line and was TOO busy talking to a man all about her health and not paying attention to checking people out, took me 10-15 mins and I was 2 in line, with the person in front of me only had a few things! I am sorry about her health, but not the time or place to talk and ignore customers. JS"

"They had a couple of good finds clothes wise but the miscellaneous stuff was kinda just clutter. Goodwill is officially the expensive thrift store though, here the average price for shirts are $6-$8 but if you go to the America's thrift store the average is $4-$6 and i bought soooooo many gorgeous tops and such for layering there."

"The lady that works at the opportunity center named Cari is absolutely unprofessional. She is definitely the rudest person I have ever encountered working anywhere. I have filed a formal complaint with the company so I really hope someone reaches out to me regarding this matter. The thrift store is amazing! Employee’s on the other side should not be working with the public at all."

"The retail area is different than other Goodwill outlets . The for sale items are placed in boat like shaped tubs and you dig through them . It's not a hanger and shelf type traditional looking store. This seems to be more of a donation ,sorting and distribution center operation vs retail from what I saw looking through the entrance of the " Employees Only" work area. That said the parking lot is always full and there was a tremendous number of customers going through the boat shaped tubs looking for deals and items. The staff is friendly and helpful. There was a man asleep on the sidewalk propped up against the wall but that is not an uncommon sight anymore in Mobile, Alabama"

"I was in the area, and located this store searching for the bins. I found this experience to be pleasant and staff friendly. There is a system of moving full bins of items methodically through the store. I did note a crowd forming when a new bin was being introduced into the line, but felt it was to be expected, considering the format. Because it was my first experience, I stayed at the older bins in line, but found some really great clothing! I would suggest bringing your own large shopping bag, or the like, as carts seem to be a commodity. I was never able to actually figure out how one would go about obtaining a cart. When you finish shopping, you pile your items on the scale at the front of the store for weighing. Confirm final weight with cashier, and pay. I will be in the area for a few more days and will go back if time permits (shopping bags at the ready)."

"Smaller than the other bins I've been to, but I still found plenty! The staff were all very nice and friendly, too. The only bad thing is that they don't take some of the donated clothes off the old wire hangers so they'll poke you while you're digging and, even worse, they poke and damage the other clothes in the bin, especially the delicate vintage items. I have never seen this at a goodwill outlet before."

"This location is full of bins hat people dig through. It is not very clean and not organized by any recognizable system. It’s a dig and find store."